Returns, Remakes & Damage Policy

Effective: September 1, 2026

JNT products are made to order. Please read this before purchasing — it's disclosed pre-purchase for that reason.

All sales are final

Because every set is custom-made to your specifications and sizing, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, buyer's remorse, incorrect sizing inputs, poor fit of finished products, or other reasons within your control. The only exception is verified damage or defects, below.

Cancellations before acceptance

For Artist-made orders, you may cancel for any reason before the Artist accepts your order, at no cost and with a full refund. This is a cancellation of an unaccepted order — not a return. Once an Artist accepts and production begins, Section “All sales are final” applies.

Damaged or defective on delivery — how it works

If your item arrives damaged or defective, we'll make it right:

1. Report within 14 days of delivery — contact Concierge@jntnails.com with your order number and clear photos of the damage or defect (and packaging, where relevant).

2. Verification -JNT reviews your report and may ask brief follow-up questions or for more photos.

3. Remedy - remake first — for verified damage or defects, the default remedy is a free remake or replacement. A refund is provided only where a remake or replacement is not reasonably possible.

4. Cost - JNT absorbs the cost of the verified remedy. You are not charged for the remake, replacement, or its shipping, and the Artist is not charged for the remedy itself.

This covers genuine product faults — items that arrive broken, defective in workmanship or materials, or materially different from what was agreed. It does not cover damage caused after delivery (application, wear, or removal).

Fit issues are not defects

Sizing tools provide estimates, not guarantees. A set that fits differently than expected but is otherwise as described and defect-free is a fit issue, not a defect, and is not covered by Section “Damaged or defective on delivery — how it works”. We'll share guidance and may, at our discretion, offer an accommodation, but fit alone does not entitle you to a remake or refund.

JNT Originals

JNT Originals sold directly by JNT carry the same damage/defect protections in Section “Damaged or defective on delivery — how it works”, plus any additional terms on the product page.

Statutory rights

Nothing in this policy limits any non-waivable consumer rights you have under the laws of your country or state.