Privacy Policy

Effective: September 1, 2026

Your privacy matters to JNT. This Policy explains, in plain terms, exactly what personal information Jewels Not Tools LLC ("JNT," "we," "us") collects on the JNT website and app (the "Platform"), why we collect it, and — importantly — what we keep private and what we make public. It applies to Clients, Artists, and Brands.

The short version

We collect the names, email addresses, and account information of Clients, Artists, and Brands -and we do not sell it or share it with outside companies for their own marketing.

We collect photos of your nails for finger measurement — these are used only to calculate your sizing, Artists never see them, and we do not share them with anyone.

We collect a photo of the finished set (the nails only — not your hand), and we do publish this on the JNT app and JNT social channels to showcase the work.

We collect your design request details, which are used internally and shared only with the Artist assigned to make your set.

Clients, Artists, and Brands can chat with each other in the app. Those messages are private to the people in the conversation and are not shared publicly or with outside parties other than those parties who are engaged with us to support our business.

The sections below give full detail.

What we collect and how we use it

Identity and account information — Clients, Artists, Brands.

Names, email addresses, phone numbers, passwords, and profile details. For Artists and Brands, also business details, payout information, and tax/verification details.

Used to: create and secure accounts, communicate with you about your orders and account, provide support, and operate the Platform.

Sharing: not sold and not shared with third parties for their own marketing. Processed only by JNT and the trusted service providers that run the Platform on our behalf (see Section “Service providers — and what "we don't share" means”).

Finger-measurement photos — Clients.

Photos of your nails/hands submitted for sizing, together with the reference coin used for calibration.

Used to: calculate your nail measurements so your set can be made to fit. That's the only purpose.

Who sees them: only JNT's sizing system. Artists do not receive or see these photos — they receive only the resulting measurements. Automated processing: Our sizing system uses automated processing (including AI-assisted analysis) to calculate your measurements from the photos you submit. We do not always undertake human review of your photos as part of this process. Under certain privacy laws (including GDPR and some U.S. state laws), you may have the right to request human review of automated decisions that significantly affect you; to exercise this right, contact Concierge@jntnails.com.

Sharing: we do not share these photos with anyone. They are not published, not shown to Artists, and not sent to manufacturers.

Retention: see Section “Retention — including measurement photos”.

Final-product photo.

A photo of the completed press-on set. This photo shows the nails only, not your hand or anything identifying.

Used to and shared: JNT may publish this photo on the JNT app and JNT social media channels to showcase artists' work and inspire other clients. Before your final-product photo can be published, we will ask for your affirmative consent through a clear opt-in checkbox at the time of submission. You may decline, and your order will still be processed. You may withdraw consent and request removal of a previously published photo at any time by contacting Concierge@jntnails.com; we will remove it within a reasonable timeframe (typically 30 days).

Design request details.

The specifics of what you request — design descriptions, reference images, preferences, colors, and order history.

Used to: fulfill your order and improve the Platform.

Sharing: used internally by JNT and shared only with the Artist assigned to your order (and, in a brand deal, the relevant Brand as needed to run that deal). Not shared externally otherwise.

Messages / in-app chat — Clients, Artists, Brands.

The content of conversations you have with each other in the app.

Used to: let you coordinate your order.

Privacy: your messages are private to the people in the conversation. We do not share them publicly or with outside parties. JNT stores messages on its systems and may access or review them only to operate the Platform, provide support, moderate, resolve disputes, protect safety, or comply with law.

Payment information.

Processed by Stripe. JNT receives limited details (such as the last four digits and transaction status) not your full card number.

Used to: process payments and payouts.

Automatically collected information.

Device and usage data, and approximate location/region (used for sizing, currency calibration, and shipping). Cookies and similar technologies (Section “Cookies”).

Note: JNT does not currently log or track JNT TAP tag taps or scans. If that ever changes, we will update this Policy and obtain any required consent.

Where GDPR/UK GDPR applies, we rely on: performance of a contract (to fulfill your orders and run your account); explicit consent (for measurement photos, which may qualify as biometric or special-category data, and for recorded content and marketing messages — which you can withdraw at any time through your account settings or by contacting Concierge@jntnails.com); and legitimate interests (to secure, operate, and improve the Platform). For measurement photos specifically, we obtain your explicit consent before collection through a clear opt-in mechanism that explains the data collected, how it will be used, and your right to withdraw consent.

Service providers — and what "we don't share" means

To run JNT, we use a small set of trusted service providers — for example, app hosting and storage, our payment processor, and email/SMS delivery. They process personal information only to provide services to JNT, under contract, and not for their own purposes. Using service providers this way is not "selling" or "sharing" your information, and it does not change the commitments above: we do not sell your personal information, and we do not share your names, emails, design requests, measurement photos, or chat content with outside companies for their own marketing. We may disclose information where required by law or to protect rights and safety, or in connection with a merger, acquisition, or financing.

Retention — including measurement photos

We keep personal information only as long as needed for the purposes described, or as required by law.

Measurement Photo Retention and Consent: We retain your measurement photos so that returning clients don't have to re-measure for every order. Before you submit any measurement photos, we will obtain your written informed consent through a consent form that discloses: (1) that we are collecting photos that may include hand geometry for measurement purposes; (2) the specific purpose (calculating nail sizing); and (3) the retention period and destruction schedule below.

Retention period: We retain measurement photos for three (3) years from your last completed order, or until you close your account, whichever occurs first. After this period, or upon account closure, we will permanently delete your measurement photos.

Deletion on request: You may request deletion of your measurement photos at any time by contacting Concierge@jntnails.com; we will delete them within 30 days of a verified request. Consent withdrawal: You may withdraw your consent for measurement photo retention at any time, which will trigger deletion as described above.

Cookies

We use cookies and similar technologies for authentication, preferences, analytics, and (where permitted) marketing.

Specific technologies: We use essential cookies for site functionality and authentication; analytics tools (such as Google Analytics) to understand how users interact with the Platform; and, where you have consented, marketing and advertising pixels (such as Meta Pixel) that may enable cross-context behavioral advertising.

Your choices: For users in the EU/UK, we display a cookie consent banner that allows you to accept or reject non-essential cookies before they are placed. For California users, if we engage in “sharing” of personal information for cross-context behavioral advertising, you may opt out via our “Do Not Sell or Share My Personal Information” link or by enabling a recognized opt-out signal (such as Global Privacy Control) in your browser. You may also manage cookies through your browser settings at any time. [Note the above is an example of a cookie policy, your specific operations may differ and require you to edit these terms.]

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or port your information, to object to or restrict processing, and to withdraw consent.

California Residents (CCPA/CPRA): You have the right to: (1) know what personal information we collect, use, disclose, and sell/share; (2) delete your personal information; (3) correct inaccurate personal information; (4) opt out of the "sale" or “sharing” of your personal information; (5) limit the use of sensitive personal information (including biometric data); and (6) not be discriminated against for exercising these rights. Categories collected in the past 12 months: identifiers (name, email, phone); commercial information (order history); biometric information (measurement photos); internet activity (usage data); and inferences drawn from the above.

Sensitive personal information: We collect biometric information (measurement photos) for sizing purposes only and do not use it for profiling or inferring characteristics. You may limit our use of sensitive personal information by contacting Concierge@jntnails.com.

Do Not Sell/Share: JNT does not sell personal information for monetary consideration. If our use of analytics or advertising tools constitutes “sharing” under CPRA, you may opt out via the “Do Not Sell or Share My Personal Information” link on our website or by contacting Concierge@jntnails.com.

Loyalty Program Notice: The JNT Ascension Loyalty Program offers rewards that may be tied to data use; the value of these benefits is reasonably related to the value of the data provided.

EU/UK Residents (GDPR/UK GDPR): You have the rights above plus the right to lodge a complaint with a supervisory authority. To exercise any right, contact Concierge@jntnails.com. We will verify your identity before processing requests. Opt out of marketing anytime via the unsubscribe link or app settings.

International processing

Some of our service providers may be located outside your country, so your information may be processed elsewhere with appropriate safeguards (such as Standard Contractual Clauses) where required. We do not send your personal information — including your measurement photos, measurements, or design requests — to product manufacturers.

Children

The Platform is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected a child’s data without proper parental consent, we will delete it promptly.

Minimum age: Account creation requires being at least 18 years of age.

Age verification: We implement age verification at account registration. For users who indicate they are under 18, we require parental or guardian consent before the account can submit measurement photos or participate in features that involve collection of biometric-style data.

Parental rights: Parents or guardians may review, request deletion of, or refuse further collection of their child’s personal information by contacting Concierge@jntnails.com.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encryption of data in transit and at rest, access controls, and regular security assessments. No system is perfectly secure. Data breach notification: In the event of a data breach involving your personal information, we will notify affected users and applicable regulatory authorities as required by law. For U.S. users, this includes notification consistent with applicable state breach notification laws (such as Pennsylvania’s Breach of Personal Information Notification Act). For EU/UK users, we will notify the relevant supervisory authority within a reasonable time of becoming aware of a breach likely to result in risk to your rights and freedoms, and will notify you directly without undue delay if the breach is likely to result in high risk. Notifications will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures taken or proposed to address it.

Changes and contact

We may update this Policy; material changes will be communicated through the Platform or by email. Contact Concierge@jntnails.com.